Refund policy

Effective Date: 21/07/2026


At TechnoDmSaab, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, exchanges, and refunds.


1. Return Eligibility


You may request a return if:


  • The product is damaged, defective, or incorrect upon delivery.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, accessories, manuals, and packaging are included.
  • The return request is made within the specified return period.


Returns that do not meet these conditions may not be accepted.


2. Return Timeframe


Return requests must be submitted within 7 days from the date your order is delivered.


Requests made after this period may not be eligible for a return or refund.


To initiate a return, please contact us at support@technodmsaab.com with:


  • Your Order Number
  • Your Name
  • Reason for the return
  • Photos or videos of the product (if damaged, defective, or incorrect)


3. Return Process


Once your return request is received:


  1. Our support team will review your request.
  2. If approved, you will receive return instructions.
  3. Return the product as instructed.
  4. After we receive and inspect the returned item, we will notify you of the outcome.


Please do not return products without prior approval, as they may not be accepted.


4. Refund Process


If your return is approved:


  • Your refund will be processed to the original payment method used for the purchase.
  • Refunds are generally completed within 5–7 business days after the returned item passes inspection.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.


Shipping charges, Cash on Delivery (COD) fees, and other service charges are generally non-refundable unless the return is due to our error.


5. Exchange Policy


We offer exchanges for eligible products in cases such as:


  • Damaged products
  • Defective products
  • Wrong item received
  • Size or variant issues (where applicable)


Exchange requests must be made within 7 days of delivery and are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit, as applicable.


6. Damaged, Defective, or Incorrect Products


If you receive a product that is damaged, defective, or different from what you ordered:


  • Contact us within 2 days of delivery.
  • Share clear photos or videos showing the issue.
  • Include your Order Number and a brief description.


After verification, we will arrange a replacement or refund at no additional cost to you, where applicable.


7. Non-Returnable Items


The following items are generally not eligible for return unless they are damaged, defective, or incorrect:


  • Products damaged due to misuse, negligence, or improper handling.
  • Products showing signs of use or wear.
  • Items returned without original packaging or accessories.
  • Gift cards or digital products.
  • Personalized or custom-made items.
  • Hygiene-sensitive products (if the seal has been opened), where applicable.


Any additional non-returnable categories will be clearly mentioned on the product page.


8. Return Shipping Costs


If the return is due to:


  • A damaged product
  • A defective product
  • An incorrect item sent by us


we will bear the return shipping cost.


For returns requested for other eligible reasons (such as a change of mind, where permitted), the customer may be responsible for the return shipping charges unless otherwise stated.


9. Cancellations


Orders may be cancelled before they are shipped.


Once an order has been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery if the product is eligible under this policy.


10. Refund Exceptions


Refunds may be refused if:


  • The returned item fails inspection.
  • The product has been used, damaged by the customer, or is missing parts not due to our error.
  • The return request does not meet the eligibility conditions outlined in this policy.


If a refund cannot be approved, we will inform you of the reason.


11. Contact Us


If you have any questions about returns, refunds, or exchanges, please contact us:


Store Name: Techno DM Saab


Email: support@technodmsaab.com


Business Address: House No. 124, Mohalla Kheda, Manauna, Aonla, Bareilly, Uttar Pradesh – 243301, India


Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)


We appreciate your trust in Techno DM Saab and are committed to resolving any issues fairly, quickly, and professionally. Thank you for shopping with us.